Showing posts with label FAQ. Show all posts
Showing posts with label FAQ. Show all posts

09 May, 2014

FAQ - Searching for locations on your Garmin

Having trouble finding a location on your Garmin? The information below will help. If you need further help remember you can contact us at support@gpstravelmaps.com and from our website


(Instructions below are for a Garmin Nuvi. If you have a different model please refer to your owner’s manual for instructions on how to turn maps on and off as well as how to view maps and for using the "near" search function.)
First be sure that the map you want to search is the only one turned on on the GPS by doing the following:


From the main screen of your GPS choose Tools → Settings → Map → Map Info You will now see a list of all maps installed on your GPS and/or SD card. Uncheck all maps except the one you want to search.
In most emerging countries there is a lack of a central address system which can make navigation by the "address" more difficult, so we recommend NOT searching with the Address function. However, there are several other ways programmed into your GPS for finding a destination. You can navigate by:
  1. Touching a location on the map
  2. City
  3. POI - Point of Interest
  4. Street Intersection
  5. Latitude and Longitude (Coordinates)
  6. Your own saved waypoints
All of these methods can be found on the "Where to" screen and they are fairly easy to figure out by simply experimenting with your GPS, but if you need more specific help, please refer to your owner’s manual for your GPS. If you still need further assistance you can contact Garmin support; their contact information can be found at Garmin Support. You could also send an email to support and we can provide a more detailed explanation.
Your GPS will automatically show you maps, cities, and POI’s near your current location, so if you want to be able to view a map and search for cities, intersections, and POIs in a country different than the one in which you are currently located you must choose the “Near…” option after you select “Where To?”
To Search for POI’s in a country where you are not currently located use the following steps:
  1. At the main screen choose "Where To?"
  2. There should be a button at the bottom of the screen that says "Near…" Touch that button.
  3. You should now see a screen that shows several choices. You should choose "A Different City". Then select "OK".
  4. You should now see a screen where you can type in the name of a city in the country you wish to view. Choose "Done" when you have finished typing in the city name.
  5. You will now see a screen that shows a list of cities. Select the city you typed in.
  6. You will now see a menu with several icons you can choose. Select whichever fits your needs best. Select "Points of Interest.
  7. You can now select several categories of POIs or spell out a name. For example, if you want to find hotels select "Lodging," restaurants choose "Food," gas stations, choose "Fuel," etc. You can also choose "spell name" and type in the name of the POI you would like to see.
  8. After making your selection you will see a list of hotels, gas stations, or restaurants, etc. relating to whichever category you choose.

02 May, 2014

FAQ - Map Language

Customers frequently ask what language our maps and the voice navigation instructions are in.

Answer: The data and names on our maps match however you would see that name in the actual location.  So if a hotel in Costa Rica is named a Spanish name, you will find it under that Spanish name on our map.  If a road sign in Panama names a street by an English name, you will find that street under that English name on our map.

The language of the voice navigation instructions, on the other hand, is actually determined by you and the settings on your Garmin.  You can set your Garmin to several different languages and whichever you choose is the language in which you will receive all navigation and directions.

For more answers to FAQ's visit our Frequently Asked Questions page or feel free to email us at support@gpstravelmaps.com

25 April, 2014

Frequently Asked Questions - SD card

Here is all you need to know about GPSTravelMaps.com Garmin maps on SD card!


What’s the difference in buying the digital download or buying the map on SD card?
If you purchase the digital download you will receive an email with a link for downloading the map to your computer. Then you would download it from your computer to your GPS using Garmin Basecamp software. Download instructions can be found at our website at Instructions
If you purchase the map on SD card you would receive an SD card in the mail. It would take around 3-5 days within the US or 5-10 days internationally to be mailed to you. Once you received the SD card you would simply insert it into your GPS. Then you turn on the unit and your map is ready to use.
I received the SD card but it is too big to fit in my GPS.
What you received is a microSD card in an adapter. The adapter makes a microSD card big enough to fit in units that require standard size SD cards. The adapter also helps to protect the microSD card during mailing.
Since your GPS takes microSD cards, simply slide the microSD card out of the adapter and you will find that it is the correct size for your GPS.

The map won’t install to my computer and/or GPS.

Most of the time the problems that occur with installation are related to computer issues or a skipped step of the instructions. We suggest referring to the instructions on our website at GPSTravelMaps - Instructions and be sure that you have followed each step precisely. Be sure that you have installed Garmin Basecamp software to your computer. Then follow the instructions for installing the map to BaseCamp on your computer. Finally, follow the instructions for transferring your map from BaseCamp to your GPS. If BaseCamp is not functioning as it should, then you can also use Garmin MapSource, which is an older Garmin software that will still transfer the map to your device.

If you still encounter difficulties send an email to support. Provide us with as much information as possible about the issues you experienced so that we can best determine the cause of the issues.  Also include which step of the download process you were able to complete. We will gladly do all that we can to get your map installed successfully.
You could also upgrade your purchase to an SD Card version of the map for an extra $20.00 plus S&H. The SD card can be delivered to you in as little as 3 days within the USA and 5 days internationally. To use your map with the SD card you simply insert the card into your GPS, then turn on your GPS. To upgrade to an SD Card go to our website GPSTravelMaps.com, find the map you purchased, and select the option on the right of the screen for “SD Card Upgrade.” You will then be able to enter mailing and payment information.

23 April, 2014

Frequently Asked Questions - Updates


If you have questions about getting an update of your GPSTravelMaps.com Garmin map look no further! All of your questions will be answered below.


I see that my map has been updated. How do I get an update?

You can receive 1 free update anytime after a purchase. If you would like your free update simply send an email to support@gpstravelmaps.com and we will send you an email with instructions and a password for downloading the update.


I Want to update my map but I have already received my one free update.

You can receive 1 free update anytime after a purchase. Once you have received your free update you can purchase an update for 50% off the regular map price or you can send us saved tracks from your travels with the map and in return we will send you a free update.
If you would like to purchase the update go to our online store and add either the "Windows Map Update" or "Macintosh Map Update" to your cart, whichever format you need for your computer. Once you complete the purchase you will receive and email with the updated password.
If you have saved tracks on your GPS from your travels you can send them to us using the instructions at GPS Tracks. Once we receive the tracks we can send you the updated map.
I am trying to download the map again from my account but the map password isn't recognized.
The map has likely been updated since your purchase and when an update is released the password changes as well.
You can receive 1 free update anytime after a purchase. To receive your free update simply send an email to support requesting an update and we will send you the information you need to download it free.
If you have already received 1 free update you can purchase an update for 50% off the regular map price or you can send us saved tracks from your travels with the map and in return we will send you a free update. If it has been longer than 4 months since your purchase.
If you would like to purchase the update go to our online store and add either the "Windows Map Update" or "Macintosh Map Update" to your cart, whichever format you need for your computer. Once you complete the purchase you will receive and email with the updated password.
If you have saved tracks on your GPS from your travels you can send them to us using the instructions on our sending tracks page. Once we receive the tracks we will send you the updated map.

21 April, 2014

Frequently Asked Questions - Password

Have a question about the password for your map from GPSTravelMaps.com? You will likely find the answer below. If you don't, please email us at support@gpstravelmaps.com


I did not receive the map password, now what?

Your password was emailed to you after your purchase. If you did not receive it it was likely filtered to your junk mail or spam folder. If you are unable to find it there please send an email to support and we will resend the password to you.

The password is not working!

Be sure to use the password that was emailed to you after you completed your order. If you copy and paste it be sure you do not copy any additional spaces before or after the password. If that does not help to resolve the issue enter the password manually exactly as shown including dashes and capital letters.
If that does not resolve the issue please send an email to support and we will look into it further.

I am trying to download the map again from my account but the map password isn't recognized.

The map has likely been updated since your purchase and when an update is released the password changes as well.
Updates are available free for 4 months after a purchase. If you are within that 4 month window send an email to support requesting an update and we will send you the information you need to download it free.
You can purchase an update for 50% off the regular map price or you can send us saved tracks from your travels with the map and in return we will send you a free update. If it has been longer than 4 months since your purchase.
If you would like to purchase the update go to our online store and add either the "Windows Map Update" or "Macintosh Map Update" to your cart, whichever format you need for your computer. Once you complete the purchase you will receive and email with the updated password.
If you have saved tracks on your GPS from your travels you can send them to us using the instructions on our sending trackspage. Once we receive the tracks we will send you the updated map.